Question 1

Which areas does Australian Chauffeurs Group cover?

Accepted Answer

We operate across Victoria, New South Wales, Queensland and Western Australia, with offices in Melbourne, Sydney, Perth and the Gold Coast. That covers city, suburban and regional runs — including the Mornington Peninsula, Yarra Valley, Geelong, Newcastle, Wollongong, Sunshine Coast, Noosa, Fremantle and Mandurah.

Question 2

How do I book a chauffeur?

Accepted Answer

Book online at any hour through our booking page, or call 0424 31 31 31 and speak to our team. You'll receive written confirmation with your vehicle class, pickup time and fixed fare before the day of travel.

Question 3

Where does my chauffeur meet me at Melbourne (Tullamarine) or Avalon Airport?

Accepted Answer

For domestic and international arrivals your chauffeur waits inside the terminal near the arrivals gate holding a name sign, then walks you to the vehicle. If you'd prefer a kerbside pickup instead, tell us when booking and we'll arrange a meeting point by text on the day.

Question 4

What happens if my flight is delayed?

Accepted Answer

We monitor your flight number and adjust the pickup automatically, so a delayed or early landing doesn't cost you the booking. TODO: confirm the complimentary waiting time allowed after landing before waiting charges apply.

Question 5

What vehicles are available and how many people fit?

Accepted Answer

The fleet covers First Class sedans (Mercedes-Benz S-Class, BMW 7 Series), Business Class sedans (Mercedes-Benz E-Class), SUVs, mini vans and large vans such as the Mercedes-Benz Sprinter for groups. TODO: confirm exact passenger and luggage capacities for each class.

Question 6

Can you provide child and baby seats?

Accepted Answer

Yes. Australian-standard baby capsules, child seats and boosters can be fitted for your journey — just tell us the age of each child when you book so the right restraint is installed before pickup.

Question 7

Do you offer wedding car packages?

Accepted Answer

We do. Wedding bookings are quoted by the hour or as a package covering the bridal party, guest shuttles and the departure car, with ribbons and unhurried timing built in. TODO: confirm current wedding package inclusions and minimum hours.

Question 8

Can you run winery and day tours?

Accepted Answer

Yes — private touring is one of our specialities. Popular days out include the Yarra Valley cellar doors, the Great Ocean Road, Phillip Island and the Mornington Peninsula, all in your own vehicle with the same chauffeur for the day.

Question 9

Do you handle corporate accounts?

Accepted Answer

We set up accounts for businesses that book regularly, with consolidated monthly invoicing, cost-centre references on each job and priority dispatch for executives and visiting clients. Email info@australianchauffeursgroup.com.au to open one.

Question 10

What payment options do you accept?

Accepted Answer

Major credit and debit cards and PayPal are accepted at the time of booking, and account clients can be invoiced. TODO: confirm whether card surcharges or deposits apply.

Chauffeur Melbourne & Luxury Transfers Across Australia

Experienced Chauffeurs. Immaculate Vehicles.

Fixed Upfront Pricing

Flight Monitoring

Meet & Greet

Licensed Professionals

Child & Baby Seats

Corporate Accounts

Chauffeur Services, End to End

Airport Transfers

SUV & Maxi Van

Wedding Cars

Winery Tours

Day Tours

Sports & Events

Choose Your Vehicle

Mercedes-Benz S-Class

BMW 7 Series

Mercedes-Benz E-Class

Mercedes-Benz Sprinter

Chauffeur Services Across Australia

Melbourne

Avalon

Brighton

Yarra Valley

Yarra Ranges

Mornington Peninsula

Geelong

Frankston

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